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Support

After Sales Services and Support

Have you ever bought equipment only to find that the support you received was slow and unhelpful? At FUKA, we understand how frustrating that can be.

Every customer is important to us. Those who choose our solutions and experience our reliable service often become long-term business partners. That’s why after-sales service and customer support are at the very core of our organization’s DNA.

From equipment calibration and maintenance to emergency support for unexpected downtime, our team is committed to ensuring that your automation systems, conveyor lines, case packers, seamers, and filling machines continue to perform at their best—long after installation.

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We have outlined a list of services that are designed to provide complete support
and value to our customers. These include:

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Troubleshooting

Engineering labour troubleshooting for control systems in packaging and automation projects.

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Modernization Services

Conversion and upgrade for PLC, SCADA, HMI, drives, and related automation equipment.

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Controlling

Motion control and industrial control starters management for conveyor systems.

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Start-up and
Commissioning

Activities that bridge the gap between installation and full end-of-line packaging operations

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Schedule Maintenance Services

Inspections, adjustments, regular servicing, and planned shutdowns to maximize uptime.

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MRO replacements & Emergency

MRO replacements for equipment such as half tray packers, labellers, and conveyors.

ENGINEER CALL-OUT RATES
(Please call us for more enquiry)

Service CategoryScheduled Callout
( > 48 hours response)		Emergency Callout
( < 48 hours response)		Offshore Callout
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion ControlMYR 180.00 per hour
(+Travel & Mileage)		MYR 250 per hour
(+Travel & Mileage)		MYR 400 per hour
(+Travel & Mileage)
Travel Rate (Within Malaysia)50% of Service call rates50% of Service call rates50% of Service call rates
Mileage (Starting point at KL to destination)MYR 1.00 per kmMYR 1.00 per kmMYR 1.00 per km
Min. Engineering Hour Charge4 hours
(exclusive travelling)		4 hours
(exclusive travelling)		8 hours
(exclusive travelling)
Service Category Scheduled Callout ( > 48 hours response)
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion Control MYR 180.00 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia) 50% of Service call rates
Mileage (Starting point at KL to destination) MYR 1.00 per km
Min. Engineering Hour Charge 4 hours (exclusive travelling)
Service Category Emergency Callout ( < 48 hours response)
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion Control MYR 250 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia) 50% of Service call rates
Mileage (Starting point at KL to destination) MYR 1.00 per km
Min. Engineering Hour Charge 4 hours (exclusive travelling)
Service Category Offshore Callout
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion Control MYR 400 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia) 50% of Service call rates
Mileage (Starting point at KL to destination) MYR 1.00 per km
Min. Engineering Hour Charge 8 hours (exclusive travelling)

Let’s Build Your Future with Our Advance Solutions!

FUKA Packaging Solutions Sdn Bhd

Our vision is to be a one-stop centre for complete packaging solutions, offering a wide range of products and automation systems to meet diverse industry needs. We aim to build a strong foundation of trust and respect with our valued customers by delivering reliable solutions such as conveyor systems, case packers, seamers, filling machines, half tray packers, and turnkey automation.

Contact Info

30, Jalan Ptp 1/4, Taman Perindustrian Tasik Perdana,
47120 Puchong, Selangor

WhatsApp: +6019-577 7299
Phone: +603-80526282
Email: info@fuka.my

Mon – Fri: 9:00 – 17:00