After Sales Services and Support

How you ever bought something and found later that you needed support? The support not only didn’t help to solve your problems but it took very long to respond. We understand that very well.

Every customer is important to us, Customers who engaged us and felt satisfied with our service will be our long term business partners for the future.

That’s why customer service is in the DNA of our organization.

We took the liberty to list of the services that could be of assistance to
our valued customers, the services are as follows:

Troubleshooting

Engineering Labour Troubleshooting For Control Systems

Modernization Services

Conversion and Upgrade for PLC, SCADA, HMI, Drives

Controlling

Motion Control and Industrial Control Starters Management

Start-up and
Commissioning

Encompasses all activities that bridge these two phases.

Schedule Maintenance Services

Includes inspections, adjustments, regular service, and planned shutdowns.

MRO replacements & Emergency

Emergency Call Out Services For Unexpected Downtime

ENGINEER CALL-OUT RATES
(Please call us for more enquiry)

Service CategoryScheduled Callout
( > 48 hours response)
Emergency Callout
( < 48 hours response)
Offshore Callout
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion ControlMYR 180.00 per hour
(+Travel & Mileage)
MYR 250 per hour
(+Travel & Mileage)
MYR 400 per hour
(+Travel & Mileage)
Travel Rate (Within Malaysia)50% of Service call rates50% of Service call rates50% of Service call rates
Mileage (Starting point at KL to destination)MYR 1.00 per kmMYR 1.00 per kmMYR 1.00 per km
Min. Engineering Hour Charge4 hours
(exclusive travelling)
4 hours
(exclusive travelling)
8 hours
(exclusive travelling)
Service CategoryScheduled Callout ( > 48 hours response)
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion ControlMYR 180.00 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia)50% of Service call rates
Mileage (Starting point at KL to destination)MYR 1.00 per km
Min. Engineering Hour Charge4 hours (exclusive travelling)
Service CategoryEmergency Callout ( < 48 hours response)
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion ControlMYR 250 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia)50% of Service call rates
Mileage (Starting point at KL to destination)MYR 1.00 per km
Min. Engineering Hour Charge4 hours (exclusive travelling)
Service CategoryOffshore Callout
Drive Startup, Troubleshooting, Control System Engineering, Field Service and labor, Maintenance and Motion ControlMYR 400 per hour (+Travel & Mileage)
Travel Rate (Within Malaysia)50% of Service call rates
Mileage (Starting point at KL to destination)MYR 1.00 per km
Min. Engineering Hour Charge8 hours (exclusive travelling)

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